1. Free trial
New subscriptions start with a 7-day free trial. If you cancel before the trial ends, you will not be charged. If you don't cancel, your subscription starts automatically when the trial ends and your payment method is charged for the first billing period. We email a reminder before your trial ends. Free trials are limited to one per agency.
2. How to cancel
- Log in and go to Account.
- Click Manage billing in Stripe.
- Choose Cancel plan and confirm.
You can also email from your account email and we will cancel for you within one business day. Cancellation takes effect at the end of your current billing period. You keep full access until then, and you won't be charged again.
3. Monthly plans
Monthly fees are non-refundable, and we do not provide refunds or credits for partial months, unused time or unused features, except as described in Section 5 or where required by law.
4. Annual plans
If you cancel within 14 days of your first annual charge (the charge after your trial ends), contact us and we will refund that charge in full. After 14 days, annual fees are non-refundable, but your access continues through the end of the paid year and the plan will not renew.
5. Service problems and billing errors
If you were charged in error, double-charged, or the Service was unavailable for more than 3 consecutive business days because of a problem on our side, contact us within 30 days and we will issue a refund or credit for the affected period. This does not apply to delays or outages at government data sources, which are outside our control.
6. Plan changes
To add or remove states or change tiers, contact support. Upgrades take effect immediately, with prorated charges for the rest of the billing period. Downgrades take effect at the next renewal. Founding-member pricing continues on the same subscription but ends permanently if the subscription is canceled or lapses.
7. Failed payments
If a renewal payment fails, Stripe will retry it and we will email you. If payment isn't resolved, your digest and dashboard access may be paused and the subscription may be canceled.
8. Disputes and chargebacks
Please contact us before disputing a charge with your bank. We can usually resolve billing issues quickly. Accounts with open chargebacks may be suspended until the dispute is resolved.